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  6. Does Tipping Help to Attract and Retain Better Service Workers?

Does Tipping Help to Attract and Retain Better Service Workers?

File(s)
Lynn102_Does_tipping.pdf (195.25 KB)
Permanent Link(s)
https://hdl.handle.net/1813/72295
Collections
SHA Articles and Chapters
Author
Lynn, Michael
Abstract

A survey of several hundred restaurant servers in the United States found that servers’ attitudes toward working for tips and average tip sizes were weakly related (at best) to their service-orientation, intended job-tenure, and occupational-tenure. These findings suggest that tipping does not substantially help to attract and retain more service-oriented workers. Restaurateurs can eliminate tipping at their restaurants without fear that doing so will reduce the quality of their wait-staff.

Date Issued
2016-06-30
Keywords
tipping
•
compensation
•
turnover
•
occupational choice
Related DOI
https://doi.org/10.1080/15378020.2016.1195218
Rights
Required Publisher Statement: © Routledge. Final version published as: Lynn, W. M. (2016). Does tipping help to attract and retain better service workers? Journal of Foodservice Business Research. doi: 10.1080/15378020.2016.1195218. Reprinted with permission. All rights reserved.
Type
article

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