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  6. Service-delivery Strategies: Three Approaches to Consulting for Hospitality

Service-delivery Strategies: Three Approaches to Consulting for Hospitality

File(s)
Walsh17___Service__delivery_Strategies.pdf (696.82 KB)
Permanent Link(s)
https://hdl.handle.net/1813/71918
Collections
SHA Articles and Chapters
Author
Walsh, Kate
Abstract

Effective consulting for hospitality involves going beyond applying mere expertise to solve a client's particular problem to being an empowering expert who focuses on ensuring that clients obtain the tools and resources needed to solve their own problems.

Date Issued
2002-12-01
Keywords
service-delivery
•
service relationships
•
consulting
•
hospitality industry
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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