The hall marks of respect and quiet listening are continual themes running through outreach efforts to the Vietnamese community of Massachusetts. Particularly when dealing with the elderly, the notion of respect is critical in breaking through to the client. Quiet listening and a show of respect for the individual will allow “entrance” into this community that is seen as closed to the issue of disability. A general distrust of government, based upon prior life experience of many elderly members of this community, also adds to the difficulty of breaking through in an effort to provide needed services. Having a staff person who is also a member of the community has also been seen as a necessary component in outreach and education efforts.