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  4. Reshaped communication, transformed interaction: How health information technology affects employee conflict and collaboration

Reshaped communication, transformed interaction: How health information technology affects employee conflict and collaboration

File(s)
Strom_cornell_0058O_10428.pdf (637.42 KB)
Permanent Link(s)
https://doi.org/10.7298/kvds-za65
https://hdl.handle.net/1813/64938
Collections
Cornell Theses and Dissertations
Author
Strom, Phoebe
Abstract

This study explores how information and communication technology (ICT)—in this case health information technology (HIT)—influences employee conflict and collaboration. Although HIT has been suggested as a key way to improve patient care, results thus far have been mixed at best. Drawing on a sociotechnical approach, I suggest that one reason for this ambiguity is the way HIT shapes social relations between employees. Using survey data from a district implementing HIT as part of a broader shift towards integrated care, I link degree of HIT use to 1) improved between unit collaboration; 2) greater intra-unit task conflict, contribution conflict, relationship conflict, and status conflict; 3) higher levels of conflict stress; and 4) increased levels of conflict between units, between employees and supervisors, and between employees and patients. The results highlight the importance of considering employee interactions when designing and evaluating ICTs more broadly and HIT in particular.

Date Issued
2018-12-30
Keywords
collaboration
•
Information technology
•
Labor relations
•
Organizational behavior
•
conflict
•
Teamwork
•
Communication
•
Healthcare
Committee Chair
Avgar, Ariel C
Committee Member
Tolbert, Pamela S.
Degree Discipline
Industrial and Labor Relations
Degree Name
M.S., Industrial and Labor Relations
Degree Level
Master of Science
Type
dissertation or thesis

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