Digital agents represent the next evolution of workplace automation, moving beyond simple bots to intelligent systems that can plan, decide, and execute complex tasks with autonomy. In HR, they have the ability to reshape everything from employee self-service to onboarding and workforce planning. Unlike traditional rule-based bots, agentic AI can interpret intent, choose from multiple actions, and operate within existing workflows to deliver personalized, real-time support at scale, functioning more like proactive team members than passive tools (see Appendix A & B). The shift toward these AI-powered systems marks a major turning point in how companies structure HR operations and elevate employee experiences.