Lessons from risk perception in other contexts
Author
Smith, Kerry V.
Abstract
Consumers want complete protection and not complex trade-offs. It is fruitless to tell them that they can reduce their marginal risk by a defined amount by taking certain actions or precautions. They do not want to hear it. Honest, full disclosure is central to building trust, which can be very difficult to earn, and very quickly lost. Perceived irreversible choices—and the key issue is irreversibility—are central when concerns are serious.
Date Issued
2001
Publisher
NABC
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Type
book chapter