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  5. Best Practices in the U.S. Lodging Industry: Overview, Methods, and Champions

Best Practices in the U.S. Lodging Industry: Overview, Methods, and Champions

File(s)
Enz60_Best_practices_in_the_US_lodging_industry.pdf (4.63 MB)
Permanent Link(s)
https://hdl.handle.net/1813/71931
Collections
SHA Articles and Chapters
Author
Dubé, Laurette
Enz, Cathy A.
Renaghan, Leo M.
Siguaw, Judy A.
Abstract

When a lodging operation is doing an innovative and excellent job in a particular area, the industry benefits from spreading the word about the practice. But first one has to discover those best practices.

Date Issued
1999-08-01
Keywords
hotel industry
•
best practices
•
customer loyalty
•
profitability
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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