Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
  1. Home
  2. Cornell SC Johnson College of Business
  3. Cornell Peter and Stephanie Nolan School of Hotel Administration
  4. School of Hotel Administration Collection
  5. SHA Articles and Chapters
  6. Predicting Psychological Empowerment among Service Workers: The Effect of Support-Based Relationships

Predicting Psychological Empowerment among Service Workers: The Effect of Support-Based Relationships

File(s)
Enz54_Predicting_psychological_empowerment.pdf (436.7 KB)
Permanent Link(s)
https://hdl.handle.net/1813/72323
Collections
SHA Articles and Chapters
Author
Corsun, David L.
Enz, Cathy A.
Abstract

Data from 292 service workers in 21 private clubs show that supportive peer and customer relationships are predictive of higher levels of employee experienced empowerment. Both organizational and employee-customer relationships accounted for significant variation in the dimensions of empowerment: meaningfulness, influence, and self-efficacy. Peer helping and supportive customer relationships were the two most influential predictors of all three empowerment dimensions. Implications for future research and for management practice are discussed.

Date Issued
1999-01-01
Keywords
psychological empowerment
•
service workers
•
supportive relationships
Related DOI
https://doi.org/10.1177/001872679905200202
Rights
Required Publisher Statement: © SAGE. Final version published as: Corsun, D. L., & Enz, C. A. (1999). Predicting psychological empowerment among service workers: The effect of support-based relationships. Human Relations, 52(2), 205-224.
Reprinted with permission. All rights reserved.
Type
article

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance