[Excerpt] L. Kevin Cox, Chief HR Officer of American Express, recently delivered the keynote address at the 8th Annual Human Capital Association Symposium. The theme of the event was “Leading with Flexibility: Adapting to Uncertain Times.” Cox spent the majority of his speech revealing to the audience how the 2008 economic collapse impacted American Express and the financial services industry, and how he lead his employees through such times of disaster and despair. He shared personal stories and provided lessons about what it takes to lead and pull a company through uncertain times.