Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
  1. Home
  2. Cornell SC Johnson College of Business
  3. Cornell Peter and Stephanie Nolan School of Hotel Administration
  4. School of Hotel Administration Collection
  5. SHA Articles and Chapters
  6. Perceptions of Effective Listeners: A Management Study

Perceptions of Effective Listeners: A Management Study

File(s)
Brownell47_Perceptions.pdf (109.95 KB)
Permanent Link(s)
https://hdl.handle.net/1813/72314
Collections
SHA Articles and Chapters
Author
Brownell, Judi
Abstract

Listening is a vital management skill. To find out more about how managers’ listening is perceived in an organizational context, researchers administered a questionnaire to 144 managers and 827 of their subordinates in 6 hospitality organizations. Managers were asked to rate 26 of their own listening behaviors using a 7-point scale. Subordinates were asked to indicate their perceptions of their managers’ listening behavior on each of the same 26 items. Profiles are presented of those managers who were perceived as particularly “good” or particularly “poor” listeners according to the ratings given them by their subordinates. Characteristics of those employees who gave their managers the highest and lowest ratings are also described. This information contributes to a better understanding of how managers’ listening is perceived in organizational contexts.

Date Issued
1990-09-01
Keywords
managerial communication
•
listening
•
survey
•
employee perceptions
•
organizational behavior
Related DOI
https://doi.org/10.1177/002194369002700405
Rights
Required Publisher Statement: © SAGE. Final version published as: Brownell, J. (1990). Perceptions of effective listeners: A management study. International Journal of Business Communication, 27(4), 401-415. Reprinted with permission. All rights reserved.
Type
article

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance