Equilibrating the Exchange: Disintermediation in Triadic Labor Markets of the Remote Gig Economy
This multi-method study examines the factors influencing workers’ disintermediation behaviors—efforts to circumvent labor market intermediaries and engage directly with employers—within triadic labor markets of the remote gig economy. Using complementary qualitative and quantitative data from two of the largest global digital labor market intermediary (DLMI) organizations, the study identifies disintermediation as a strategic response by workers to recalibrate power dynamics in the face of unbalanced exchange relationships with DLMIs. Unbalanced exchanges arise from workers' perception of DLMIs as violating their perceived reciprocal agreements. Contrary to the dominant discourses, which emphasize dependence as the point of departure for understanding the dynamics and outcomes of worker-organization relationships in the remote gig economy, this study posits that an exchange-based view of the relationships offers a rather more nuanced and comprehensive perspective.