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  6. Why Managers Should Care About Fairness: The Effects of Aggregate Justice Perceptions on Organizational Outcomes

Why Managers Should Care About Fairness: The Effects of Aggregate Justice Perceptions on Organizational Outcomes

File(s)
Simons11_Why_Managers_Should_Care.pdf (979.76 KB)
Permanent Link(s)
https://hdl.handle.net/1813/71454
Collections
SHA Articles and Chapters
Author
Simons, Tony L.
Roberson, Quinetta
Abstract

This work examines the aggregation of justice perceptions to the departmental level and the business-unit level, the impact of these aggregate perceptions on business-unit-level outcomes, and the usefulness of the distinction between procedural and interpersonal justice at different levels of analysis. Latent variables analyses of individual-level and department-level data from 4,539 employees in 783 departments at 97 hotel properties showed that the 2 justice types exercise unique paths of impact on employees' organizational commitment and thus on turnover intentions and discretionary service behavior. Business-unit-level analyses further demonstrate paths of association between aggregate justice perceptions, aggregate commitment levels, and the business-unit-level outcomes of employee turnover rates and customer satisfaction ratings.

Date Issued
2003-06-01
Keywords
justice perceptions
•
customer satisfaction
•
organizational outcomes
•
procedural and interpersonal justice
•
employee turnover
•
discretionary service behavior
Related DOI
https://doi.org/10.1037/0021-9010.88.3.432
Rights
Required Publisher Statement: © American Psychological Association. Final version published as: Simons, T., & Roberson, Q. (2003). Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes. Journal of Applied Psychology, 88(3), 432-443. doi:10.1037/0021-9010.88.3.432 Reprinted with permission. All rights reserved.
*This article was the recipient of the Cornell University School of Hospitality Administration Research Award for 2004.
Type
article

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