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Enhancing Formal Interpersonal Skills Training through Post-Training Supplements

File(s)
Tews_202007_20Enhancing_20formal.pdf (581.68 KB)
Permanent Link(s)
https://hdl.handle.net/1813/71141
Collections
Center for Hospitality Research Publications
Author
Tews, Michael J.
Tracey, J. Bruce
Abstract

With the aim of enhancing formal classroom training in interpersonal skills, this study examined the effects of combining classroom training with two on-the-job supplements, namely, self-coaching and upward feedback. The self-coaching system used a workbook containing self-assessments, while the feedback system provided trainees with formal, written feedback on their interpersonal skills. Testing these approaches on a sample of 87 trainees from 75 units of a national restaurant chain, this study found that both approaches may be useful extensions to formal classroom training. Moreover, they were strongest when used together.

Date Issued
2007-03-01
Keywords
restaurants
•
interpersonal skills
•
training
Rights
Required Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
Type
article

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