Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
  1. Home
  2. Cornell University Graduate School
  3. Cornell Theses and Dissertations
  4. Forecasting Hotel Demand using Machine Learning Approaches

Forecasting Hotel Demand using Machine Learning Approaches

File(s)
Zhang_cornell_0058O_10695.pdf (2.14 MB)
Permanent Link(s)
https://doi.org/10.7298/77zn-ep77
https://hdl.handle.net/1813/67733
Collections
Cornell Theses and Dissertations
Author
Zhang, Rachel Yueqian
Abstract

A critical aspect of revenue management is a firm's ability to predict future demand. Historically hotels have used pick-up based models owing to the complexities of trying to build casual models of demands. Machine learning approaches are slowly attracting attention owing to their outstanding predicting power and flexibility in modeling relationships. This study provides an overview of approaches to forecasting hospitality demand using machine learning models, including Neural Network, Nearest Neighbors, Tree, and Support Vector Machine. The out-of-sample performances of the above approaches are illustrated by using two sets of data: one from a single hotel with long booking windows up to 12 months, the other from 24 hotels with 14 days advanced bookings and additional information including pricing, location, etc. This research appears to be the first study in academia applying machine learning approaches in hotel demand forecast. The empirical findings prove that machine learning approaches outperform traditional models, especially given long booking history. The proposed models are valuable for practitioners in improving forecast accuracy and optimizing revenue, and lay the groundwork for future research into refining machine learning models in hotel revenue management.

Date Issued
2019-08-30
Keywords
support vector machine
•
Statistics
•
Operations research
•
revenue management
•
machine learning
•
hotel demand forecast
•
random forest
Committee Chair
Anderson, Christopher K.
Committee Member
Cui, Yao
Ning, Yang
Degree Discipline
Hotel Administration
Degree Name
M.S., Hotel Administration
Degree Level
Master of Science
Type
dissertation or thesis

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance