[Excerpt] The current report examines a subset of 1868 records extracted from 20,062 technical assistance calls entered into the OMS system from 2016 to 2021. OMS is a national administrative database that the entire National Network uses to collect qualitative and quantitative information about our work’s outputs and short-term outcomes. The robust search feature of the OMS allows for targeted searches on categorical data (e.g., topics, titles) and terms used in text fields. The subset of data included exclusively one primary topic of Title III and was characterized as a complex call conducted in English. Most of the calls were made by business entities (n=1868), with a small number accounted for by employers (n=6). The records incorporate discussions on 18 topics related to Title III of the Americans with Disabilities Act (ADA).